Refunds & Returns
At Sunbunn Athletica, we strive to ensure your utmost satisfaction with every purchase you make from our clothing website. We understand that sometimes returns may be necessary, and we are here to assist you throughout the process. Our return policy is designed to be fair and transparent, making it as hassle-free as possible for you. Here are the key points:
1. Returns Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
2. Return Process: To initiate a return, simply contact our friendly customer support team. They will guide you through the process and provide you with a return authorization code (RAC). Please note that returns without a valid RAC may not be accepted.
3. Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the item received was incorrect, damaged, or defective. We recommend using a traceable shipping method to ensure the safe return of the item.
4. Refunds and Store Credit: Once we receive and inspect the returned item, we will process the refund or issue store credit, depending on your preference. Refunds will be made to the original payment method, and store credit will be provided in the form of a unique code that can be used for future purchases.
5. Non-Returnable Items: For hygiene reasons, certain items such as swimwear, underwear, and accessories (e.g., headbands, hats, socks) cannot be returned unless they are unopened and in their original packaging.
6. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.
7. Sale and Clearance Items: Items purchased during a sale or clearance event may be eligible for return, but please note that refunds will be provided at the discounted price paid, rather than the original price.
We hope this return policy provides you with the necessary information and flexibility for a seamless shopping experience. If you have any further questions or need assistance, please don't hesitate to reach out to our helpful customer support team. Happy shopping!
